Troubleshooting

The most common problems, their causes, and fixes.

"This business isn't visible on the Google account" (NOT_FOUND)

Cause: the Google connection was refreshed with a different account, your management access was removed, or the business was merged/deleted on Google's side. Fix: "Try again" won't fix it; from Account & security, reconnect Google with the correct account or re-add the business.

Sync error / stale data

Cause: a module's Google sync got stuck. Fix: the "Try again" button on the Reviews screen queues a full sync (~30-60s); the error text in the banner shows which module got stuck. If there's no connection, "Connect Google" first.

My uploaded photo doesn't show on Google

Cause 1: the profile is unverified — Google won't publish media on an unverified profile. Cause 2: format/size. Fix: verify the profile on Google; upload the photo at the recommended size (10 KB–5 MB, JPG/PNG). The "needs attention" strip on the Photos screen shows the real reason. See Photos.

"Saved, but couldn't be sent to Google"

Cause: the profile/service save was written to the DB but the Google push failed (no automatic retry). Fix: save the same section again — it re-sends.

A post didn't publish / was rejected

Cause: Google rules — the text exceeds 1500 characters, contains a phone number, or the video is outside the 30s/720p limits. Fix: shorten the text, remove the phone number, pick a video of 30 seconds or less at 720p or higher. Instagram videos longer than 30 seconds aren't listed in the first place. See Google Posts.

"Monthly allowance used up" (AI 503)

Cause: your account's monthly AI pool is used up (the pool is shared across your businesses). Fix: it renews every month on the day your subscription started, or an admin can raise the limit. See AI limits.

Can't run a grid scan (429)

Cause: the monthly grid scan allowance is used up, or the per-minute rate limit. Fix: wait for your next monthly renewal (the day your subscription started) or have an admin raise the limit.

Instagram content doesn't show

Cause: the connected Instagram account doesn't match the handle on Profile → Social (USERNAME_MISMATCH), or Meta deauthorized. Fix: correct the handle on the profile and reconnect. See Instagram.

What's next

For short answers, the FAQ.