In short
- When you cancel, you keep access until the period ends; the next period isn't charged.
- Started periods aren't refunded; duplicate or erroneous charges are reviewed and refunded if confirmed.
- Apply by email with the topic “Billing and payments”.
This summary is for convenience; the text below is what applies.
1.General
Localghost is a digital, subscription-based service; no physical goods are sold. Refunds and withdrawal are assessed under the digital service exceptions in Law No. 6502 and the Distance Contracts Regulation.
2.Cancelling
Cancel any time in the dashboard under Settings › Subscription. Cancellation takes effect at the end of the current period; you keep using the service until then and the next period isn't charged.
3.Not refundable
- Subscription periods whose access has opened and performance has begun
- Unused days of a period that has started
These limits are based on Distance Contracts Regulation Art. 15/1-ğ and 15/1-h.
4.Reviewed for refund
- Duplicate charges or technical payment errors
- The service never starting because of a problem on our side
- Other cases where the law requires a refund
5.How to apply
Send your request with the payment date and your account email to info@localghost.co, or use the contact form with the topic “Billing and payments”. Requests are reviewed against payment records and usage; approved refunds go back to the card used, within your bank's processing time.
In a dispute you can apply to the Consumer Arbitration Committee within the current monetary limits, or to the consumer court above them.
This is an English translation provided for convenience. If there is any discrepancy, the Turkish version prevails.
Questions?
For any question about this document, write to info@localghost.co. We conclude personal data requests within 30 days.