1. General Principles
Localghost provides a digital, subscription-based service. No physical products are sold. For this reason, refund and withdrawal assessments are made within the framework of the digital content/service exceptions in the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. While the general rule on the right of withdrawal is reserved, the exception provisions apply to digital services.
2. Non-Refundable Cases
- Subscriptions for which digital service access has been provided and performance has begun
- Digital packages activated/personalized specifically for the user
- Fees for the elapsed period in periodic subscriptions whose usage period has begun
These limitations are based on the provisions of the Regulation on Distance Contracts Article 15/1-(ÄŸ) and Article 15/1-(h).
3. Exceptional Refund Assessment
In the following limited cases, a request may be taken under review:
- Duplicate charges or technical payment errors
- The service never being able to start due to a system-related cause
- Other cases requiring a mandatory refund pursuant to the legislation
4. Application and Review Process
Refund requests must be submitted to the support channel within a reasonable time from the payment date. Applications are evaluated based on payment records and usage status. Refunds deemed appropriate are carried out within periods depending on your payment method.
In case of a dispute, an application may be made to the Consumer Arbitration Committee within the current monetary limits; for disputes above the limit, to the authorities competent under Law No. 6502.
Support: For your questions, you can contact us at destek@localghost.co. This text is for general information purposes; legal counsel should be obtained for the final legal text.
This is an English translation provided for convenience. In case of any discrepancy, the Turkish version shall prevail.